encouraging members and employers to value and respect the work of the delegate;
being clear about the roles and responsibilities of delegates, including the plans and priorities of the union in a particular enterprise and the roles of national delegates on sector committees;
ensuring delegate structures enable direct engagement with the employer’s management structures, and that delegates have clear constituencies;
getting appropriate delegate facilities clauses in collective agreements – including time release;
ensuring delegate development and training needs are identified and met (by the PSA delegate development team ) so that skills and competence are achieved and practised;
encouraging delegates to operate effectively as a group, supporting each other.