(h) Complaints policy

The PSA complaints policy deals with any situation in which a member has a concern about the PSA that they want considered for formal investigation.

If they have such a concern they may formally complain to the union. A decision to formally investigate any complaint is made by either the Secretariat (in the case of a complaint about a PSA staff member or delegate) or the President (in the case of a complaint about a member of the secretariat). The process encourages resolution at the earliest possible opportunity and at the lowest possible level .

This means a member should start by contacting the relevant staff member.The organising centre can provide guidance on the name and contact details of the person responsible for the member to contact. If efforts to resolve the issue early do not succeed the member may ask for formal investigation in writing or e-mail. If a complaint is about a PSA staff member or delegate – the complainant should contact the secretariat.

If a complaint is about the PSA secretariat – the complainant should contact the PSA president. If a complaint is about PSA policy or a decision of the Executive Board, the complainant should contact either the President or Secretariat who will determine where the complaint should be forwarded to. PSA members can expect that their complaints will be dealt with promptly and fairly.